Privacy Policy

Personal data is any information that may identify a living individual.
We collect personal information such as name, contact details, date of birth, gender, marital status, financial details, employment details and other personal details depending on the nature of the insurance and other services we offer.

We may collect, use and store sensitive personal information such as criminal convictions and medical conditions as necessary in relation to insurances such as motor, home, travel and health insurance. This information may be shared with insurers, insurance product providers and our third party service providers. Where necessary, we shall obtain your consent to the processing of such information.

H. Sharing Information

We will only supply your personal information to other parties where such a transfer is a necessary part of the activities that we undertake, where you give us consent or where we are required to do so by law or regulation (e.g. where the disclosure is necessary for the purposes of the prevention and/or detection of crime).

As an intermediary we must disclose personal information to insurance companies, underwriting agencies, business partners and other parties in order to provide our products and services and to enable you to enter into insurance contracts. Examples of other parties include other insurance intermediaries, loss adjusters, regulatory bodies, legal and accountancy firms involved in the claims handling process. We may also share your personal information with fraud prevention agencies such as the Claims and Underwriting Exchange Register and Motor Insurance Anti-Fraud and Theft Register. We may pass information relating to your insurance policy and any incident to the operators of these registers, their agents and suppliers,

We may also disclose your information to service providers engaged to perform services on our behalf. Such service providers are contractually restricted from using or disclosing the information we give them except as necessary to perform services on our behalf or to comply with legal requirements.

We only share your information if we are satisfied that our partners or suppliers have sufficient measures in place to protect your information in the same way that we do.

We may also disclose personal information to new owners of our business in the event that we are subject to a merger or acquisition. Disclosure may also be made to enable company audits, regulatory inspections or to investigate a complaint, suspicion of fraud or a security threat.

We never share your information outside our organisation for marketing purposes.

You understand that we may disclose the information you provide to relevant other parties for the purposes described in this Notice.

I. Transfer of Personal Data Outside The UK

Certain personal information held on our Information Technology systems may be transferred across geographical borders in accordance with applicable law.
By providing us with your information, you consent to the collection, international transfer, storage, and processing of your information. These transfers are governed by European Union (EU) standard contractual clauses or equivalent data transfer agreements to protect the security and confidentiality of personal information.

J. How Long We Keep Information About You

We will keep your information for as long as it is required to enable us to provide quotations, administer your insurances, offer renewal and respond to any claims or complaints (which may arise after the period of insurance has expired). This will usually be a minimum period of seven years or otherwise as determined by law or regulation. Once we decide that we no longer need your information it will be securely and confidentially destroyed.

K. Your Data Protection Rights

You have certain legal rights under UK data protection law and regulations, summarised as follows:

• The right to be informed about our data processing activities, including through Privacy Notices such as this.
• The right of access to the personal information we hold about you. To request a copy of this information you must make a subject access request in writing to us.
• The right of rectification. You may ask us to correct any inaccurate or incomplete data within one month.
• The right to erasure and to restrict processing. You have the right to have your personal data erased and to prevent processing except where we have a legal obligation to process your personal information. You should bear in mind that by exercising this right you may hinder or prevent our ability to provide products and services.
• The right to data portability. On your request, we will provide you with your personal data in a structured format.
• The right to object. You have particular rights in relation to automated decision making and profiling to reduce the risk that a potentially damaging decision is taken without human intervention. You can object to your personal data being used for profiling, direct marketing or research purposes.If you want to invoke any of these rights please write to us:
  PKC Associates Limited, The PowerHouse, 21 Woodthorpe Road, Ashford, Middlesex, TW15 2RP or
  email: compliance@journeystravel.co.uk

  L. Withdrawal of Consent

  Where you have provided your specific consent to the use of personal data, you may withdraw that consent by contacting us:
  PKC Associates Limited,
  The PowerHouse,
  21 Woodthorpe Road,
  Ashford, Middlesex,
  TW15 2RP
  Tel: 01784 772 668; email: compliance@journeystravel.co.uk

  M. Law

  This site, its content and these terms are governed by English law and the jurisdiction of the courts of England and Wales, except if you are resident in Scotland you may choose to use the Scottish courts.

  N. How to Make a Complaint

  If you wish to make a complaint about how we hold or use your data, please contact us:
  PKC Associates Limited  t/a Journeys Travel Insurance at the following address:

  The Managing Director,
  Journeys Travel Insurance
  The PowerHouse
  21 Woodthorpe Road
  Ashford
  Middlesex
  TW15 2RP

  Or Email : compliance@journeystravel.co.uk

  If you are dissatisfied with how we deal with your complaint, you may contact the Information Commissioner’s Office with your supporting evidence :
  The Information Commissioner, Wycliffe House, Water Lane, Wilmslow Cheshire, SK9 5AF;
  Phone: 08456 30 60 60 Website: www.ico.gov.uk

  O. Information From Other Sources

  We may use legal public sources such as the electoral roll and other third party sources such as credit reference agencies to obtain information about you, for example to verify your identity.
  We also obtain information about you from credit reference agencies and similar third parties. Some personal information may be provided to us by third parties such as insurance companies, other insurance intermediaries and motor vehicle licensing authorities. In some cases you will have previously submitted your personal information to them and given them approval to pass this information on for certain purposes.

  Such information will only be obtained from reputable sources which operate in accordance with the General Data Protection Regulation.

  We and/or other parties may use your information for purposes such as statistical and trend research and analysis which may include computerised processes which profile you. Automatic profiling helps us understand, predict and forecast customer preferences and to improve the products and services we offer and to assess which products might be most suitable for you.

  We may amend this Privacy Policy from time to time for example, to keep it up to date or to comply with legal requirements.
  The latest version of this policy can be found at www.journeystravel.co.uk/privacy-policy